Help Center

At Memoire Kids, our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times. The time frame for order delivery is divided into two parts: 

• Processing time: Order verification, quality check and packaging. All orders are sent to our warehouse for dispatch within 24 hours after the order is placed. The manufacturer and the postal services process the orders, which takes up 1-2 days.
• Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Delivery within the US takes 3-5 days. International delivery usually takes about 1-2 weeks. You will be sent tracking information once your package has been shipped. 

We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. You can select your preferred payment method at checkout

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please use the contact us form on our website or email us support@memoirekids.com with the subject 'Return' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods. 

Our support team is always happy to guide you at any step!

If you have any questions, shoot us an email at customerservice@shop-memoire.com