Free Unlimited Return for Store Credit or Exchanges for $1.00 via re:do

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Shipping and Returns

Shipping

Any order over $50 receives free shipping!

Orders will be fulfilled one business day after they have been placed. All US orders are sent through USPS first-class and take 3-5 days to arrive.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please read more about our Return Policy here.

Size Exchange

We offer size exchanges within 30 days of purchase. If you need to exchange your product for a different size, please contact our support team at support@memoirekids.com to start the process.

Sizing

Kid's Shoe Size Chart

Getting the right size shoes for your little one can be tricky! We’re here to help. Often times, baby and toddler shoes have a recommended age range, such as 6-12 months and 12-18 months. While this is a good starting point, it is best to measure your child’s feet in order to get the correct size.

1. Prep

In order to get the most accurate measurement of your child’s feet, have them stand on a piece of paper. This is important, as feet tend to have a different size when standing.

2. Trace

Trace the outline of your child's foot on the paper. Make sure to trace with the pencil straight up and down, not angled.

3. Measure

Measure the length between the heel and the tallest toe. Note: using centimeters instead of inches will give you a more accurate measurement for our shoes.

4. Match

Find the coordinating size in the chart below. If your child’s feet are in between sizes, it is best to size up.

Don’t forget to measure both feet! It is completely normal for growing feet to be slightly different sizes. If this is the case, use the measurement of the longer foot.

Approx. Age	Foot Length (cm)	US Size	Euro Size
6-12 months	10.5 - 11.5 cm	4	18/19
12-18 months	11.5 - 12.5 cm	5	20/21
18-24 months	12.5 - 13.5 cm	6	22/23
2 years	13.5 - 14.5 cm	7	24/25
3 years	14.5 - 15.5 cm	8	26/27

It is recommended to have about 1 cm (about a thumb’s width) of space between your child’s toe and the front of the shoe. You should also be able to slide your pinky finger between your child’s heel and the back of the shoe.

If you have any questions about sizing or need to exchange for a different size, please reach out to us at support@memoirekids.com!